• What does the Rider app do?
• How do I install this app?
• What type of phone do I need?
• How much will this cost me?
• Does this require a data plan?
• Where can I get support?
• Why am I getting Connection error 109 and 110 messages on my BlackBerry?
  
  
  

What does the Rider app do?

The Rider App is a mobile device application that provides information about the Saskatchewan Roughriders including: game statistics and scores, complete team season statistics, season schedule, roster and player information, league results and standings, news articles and blogs, as well as official Rider twitter updates.

How do I install this app?

The Rider App is available for free by visiting your device’s specific app store and searching for Rider App.  On BlackBerry devices launch the BlackBerry App World, on Apple devices launch the iTunes App Store  and on Android device visit the Android Market on your device.

Why am I getting Connection error 109 and 110 messages on my BlackBerry when I try to use the Rider App?

Connection type errors are most often caused from two reasons, having an older version of the app installed or by an incorrect permissions setting on your device.

Please ensure you have the latest version installed on your device by visiting the app's installation page on the BlackBerry App World. http://appworld.blackberry.com/webstore/content/3676

Once you have ensured your app is up to date, please try the following:
Go to the device Options screen and select Applications (this may be under the Advanced Options setting depending on the type of BlackBerry device you are using).  Your device will display the message "Building applications list...".  When it has finished, scroll down to the entry for The Rider App and press the BlackBerry key to open the menu.  Select Edit Permissions and ensure all options are set to Allow then press the Back key to save your settings and exit this screen.

What type of phone do I need?

The Rider App is compatible with all versions of the Apple iPhone and iPod Touch running OS 2.0 or later, BlackBerry device running OS 4.5 or later and Android devices running OS 1.6 or greater.

How much will this cost me?

The Rider App is available as a free download for all Rider fans to enjoy.

Does this require a data plan?

Yes. The Rider App connects to the Internet via your wireless carrier's data network and requires a data plan. An unlimited data plan is highly recommended.

Where can I get support?

Additional support can be obtained by contacting The Rider App support team at: theriderapp@sasktellabs.com